A Museum for everyone
One of the priorities of the Guggenheim Museum Bilbao is to make sure that everyone has access to all Museum services and activities. We therefore offer you this information guide as a complement to our catalogue of general information. Please send us any remarks or suggestions you may have.
Buying Tickets
The Museum offers a disability discount (same as student/pensioner discount) to visitors showing proof of disability. If a visitor must come with a companion, admission for the latter is free.
For more information, please contact our Visitor Support Service before coming to the Museum.
Audio guides and video guides
Audio guides
An audio guide app will be available for download.
Video guides
In Spanish sign-language or with subtitles for the hearing impaired.
Models
Visually impaired visitors are given the opportunity to discover the Museum building and the sculptures Tulips, Puppy, Maman and Tall Tree and the Eye thanks to tactile models.
MIND’S EYE
GUGGENHEIM MUSEUM BILBAO SENSORY GUIDE
Designed for those who are blind or have low vision, but illuminating for all, this sensory guide uses precise, evocative language to convey the Frank Gehry museum’s architecture and the sensorial experience of moving through it.
*Mind’s Eye guide is made possible by ORNELLAIA
Chairs
Strollers and baby-carriers
If you would like to borrow a baby stroller or carrier, ask at the coatroom.
Whellchairs
Wheelchairs are available for the comfort of visitors who require them. Ask at our coatroom.
Portable chairs
Ultra-light chairs to rest at any point on your tour. Ask at our coatroom.
Restrooms
All restrooms have individual wheelchair accessible toilets.
There are also baby-changing facilities on floors 1 and 0.
Services
Our staff will provide personalized assistance.
These services are temporarily unavailable.
The Museum library specializes in books on modern and contemporary art.
Our librarians will be able to assist you if you have any questions.
Has spaces reserved for wheelchairs and is equipped with a magnetic loop.
Are adapted for wheelchair users and are equipped with a magnetic loop.
In addition to a bar accessible from the square, the Guggenheim Museum Bilbao offers visitors two international culinary experiences of very fine quality. Nerua, a restaurant serving haute cuisine, and the Bistró Guggenheim Bilbao, a more informal, accommodating and different proposal for any time of the day or night.
Both restaurants are accessible and provide service at all tables.
If there is something you are unable to eat, let us know and we will suggest suitable alternatives.
The restaurants also have high chairs for children.
All elevators are large enough to provide convenient service between floors.
The information desk will help you with everything you need, including ticket purchase, coatroom services, and audio guides.
School Visits
If there are integrated students in your class, let us know prior to your visit so that we may adapt it to their needs. The visits are adapted to students with any kind of special needs and all educational spaces are accessible.
Information and reservations: Monday to Friday, 9 am to 2 pm
- Phone: (+34) 944 359 090
- Fax: (+34) 944 359 010
- Mail: informacion@guggenheim-bilbao.eus.
Adults
Guided tours are available for people with different needs:
- Guided tours with a sign language interpreter for the deaf.
- Tours for people with intellectual disability.
- Touch tours for the blind.
Information and reservations: Monday to Friday, 9 am to 2 pm
- Phone: (+34) 944 359 090
- Fax: (+34) 944 359 010
- Mail: informacion@guggenheim-bilbao.eus
Observations
The Museum does not have its own visitor parking service; however, access is easy and the tram stops nearby.
If you prefer to use your own vehicle, municipal parking space is available nearby. In addition, the nearby public car park in the Plaza Euskadi also has accessible spaces.
Should you require further information about the best alternative to suit your needs, you can call (+34) 944 359 080 or email información@guggenheim-bilbao.eus
Presentation of works
As a museum of modern and contemporary art, certain artistic and conservation norms must be applied. Therefore, inside the galleries there may be certain lighting and signage conditions as well as distances from the artworks that must be kept and may not provide optimum visibility. Similarly, the particular characteristics of each work of art are based on artistic criteria and are therefore inalterable.
